Refund Policy
At Zeello, we strive to ensure you are fully satisfied with your purchase. However, if for any reason you are not completely happy with your order, we offer a simple and transparent refund process.
Eligibility for Refund
You may request a refund within 7 days from the date of delivery.
The product must be returned in new and unused condition, just as it was delivered, including all original packaging and tags.
Items showing signs of wear or damage will not be eligible for a refund.
How to Initiate a Refund
Contact our customer support at +91 7439250441 with your order number and reason for return.
Our team will provide the return shipping instructions.
Ship the item back to the address provided within the 7-day window.
Refund Process
Once we receive and inspect the returned item, your refund will be processed within 5-7 business days.
The refund will be issued to your original payment method.
Shipping charges (if any) are non-refundable.
Non-Returnable Items
Personalized or custom-made jewellery
Items purchased during final sales or clearance
For any questions regarding our refund policy, feel free to reach out to us at zeelloboutique@gmail.com or +91 7439250441 . We’re here to help!